Customer service : a practical approach /
What is Customer Services? The Challenges of Customer Service. Strategy and Formulating a plan for Success. Communications in Customer Service. Coping with Challenging Customers...
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| Auteur principal: | |
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| Format: | Livre |
| Langue: | English |
| Publié: |
Upper Saddle River, N.J. :
Prentice Hall,
2000.
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| Édition: | 2nd ed. |
| Sujets: | |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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