Customer service : a practical approach /
What is Customer Services? The Challenges of Customer Service. Strategy and Formulating a plan for Success. Communications in Customer Service. Coping with Challenging Customers...
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| Glavni avtor: | |
|---|---|
| Format: | Knjiga |
| Jezik: | English |
| Izdano: |
Upper Saddle River, N.J. :
Prentice Hall,
2000.
|
| Izdaja: | 2nd ed. |
| Teme: | |
| Oznake: |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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| 100 | 1 | |a Harris, Elaine K. | |
| 245 | 0 | 0 | |a Customer service : |b a practical approach / |c Elaine K. Harris. |
| 250 | |a 2nd ed. | ||
| 260 | |a Upper Saddle River, N.J. : |b Prentice Hall, |c 2000. | ||
| 300 | |a xii, 148 p. : |b ill. ; |c 25.5cm. | ||
| 520 | 3 | |a What is Customer Services? The Challenges of Customer Service. Strategy and Formulating a plan for Success. Communications in Customer Service. Coping with Challenging Customers... | |
| 630 | 0 | 4 | |a Customer services. |
| 650 | 0 | 4 | |a Customer services. |
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