Incredible customer service : The final test

It doesn't matter how good a company's products or prices are-these days, a company must also offer incredible customer service. Freemantle provides managers with steps to implement a top-flight customer service program that includes workshops, goal-setting, audit trails, weekly reviews, b...

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Détails bibliographiques
Auteur principal: Freemantle, David
Format: Livre
Langue:Undetermined
Publié: London McGraw-Hill 1993
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ
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245 0 |a Incredible customer service : 
245 4 |b The final test 
245 0 |c David Freemantle 
260 |a London 
260 |b McGraw-Hill 
260 |c 1993 
520 |a It doesn't matter how good a company's products or prices are-these days, a company must also offer incredible customer service. Freemantle provides managers with steps to implement a top-flight customer service program that includes workshops, goal-setting, audit trails, weekly reviews, brainstorming, rewards, and incentives. Emphasizing global thinking and global markets, Freemantle also presents examples and case studies of major international and local companies like British Airways, BMW, Mars Confectionary, and the Bank of Scotland 
650 |a Customer services. 
650 |x Case studies. 
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980 |a Trung tâm Học liệu Trường Đại học Cần Thơ