Incredible customer service : The final test

It doesn't matter how good a company's products or prices are-these days, a company must also offer incredible customer service. Freemantle provides managers with steps to implement a top-flight customer service program that includes workshops, goal-setting, audit trails, weekly reviews, b...

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Detalhes bibliográficos
Autor principal: Freemantle, David
Formato: Livro
Idioma:Undetermined
Publicado em: London McGraw-Hill 1993
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