Voice of the customer : capture and analysis

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions

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Bibliographische Detailangaben
1. Verfasser:	Yang, Kai
Format:	Buch
Sprache:	Undetermined
Veröffentlicht:	New York McGraw-Hill 2008
Schlagworte:	Quality control,Production management,Six sigma (Quality control standard),Quản lý chất lượng sản phẩm,Tiêu chuẩn quản lý chất lượng sản phẩm Statistical methods,Statistical method
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Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Beschreibung
Zusammenfassung:	Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions

Voice of the customer : capture and analysis

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