Voice of the customer :

Voice of the customer : capture and analysis

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Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions

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Opis bibliograficzny
1. autor: Yang, Kai
Format: Książka
Język:Undetermined
Wydane: New York McGraw-Hill 2008
Hasła przedmiotowe:
Quality control,Production management,Six sigma (Quality control standard),Quản lý chất lượng sản phẩm,Tiêu chuẩn quản lý chất lượng sản phẩm
Statistical methods,Statistical method
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ
Opis
Streszczenie:Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions

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