Voice of the customer : capture and analysis

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions

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Detalles Bibliográficos
Autor principal:	Yang, Kai
Formato:	Libro
Lenguaje:	Undetermined
Publicado:	New York McGraw-Hill 2008
Materias:	Quality control,Production management,Six sigma (Quality control standard),Quản lý chất lượng sản phẩm,Tiêu chuẩn quản lý chất lượng sản phẩm Statistical methods,Statistical method
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Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Descripción
Sumario:	Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions

Voice of the customer : capture and analysis

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