Voice of the customer :

Voice of the customer : capture and analysis

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Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions

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Bibliographic Details
Main Author: Yang, Kai
Format: Book
Language:Undetermined
Published: New York McGraw-Hill 2008
Subjects:
Quality control,Production management,Six sigma (Quality control standard),Quản lý chất lượng sản phẩm,Tiêu chuẩn quản lý chất lượng sản phẩm
Statistical methods,Statistical method
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Institutions: Trung tâm Học liệu Trường Đại học Cần Thơ
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Voice of the customer
Institutions: Trung tâm Học liệu Trường Đại học Trà Vinh
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