Your customer rules ! : Delivering the Me2B experiences that today's customers demand
Throughout this practical guidebook, Price and Jaffe share examples of companies who succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice...
Đã lưu trong:
| Tác giả chính: | |
|---|---|
| Định dạng: | Sách |
| Ngôn ngữ: | Undetermined |
| Được phát hành: |
San Francisco
Jossey-Bass, A Wiley Brand
2015
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| Những chủ đề: | |
| Các nhãn: |
Thêm thẻ
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
|---|
| LEADER | 01518nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | CTU_217468 | ||
| 008 | 210402s9999 xx 000 0 und d | ||
| 020 | |c 23.24 | ||
| 082 | |a 658.812 | ||
| 082 | |b P945 | ||
| 100 | |a Price, Bill | ||
| 245 | 0 | |a Your customer rules ! : | |
| 245 | 0 | |b Delivering the Me2B experiences that today's customers demand | |
| 245 | 0 | |c Bill Price, David Jaffe | |
| 260 | |a San Francisco | ||
| 260 | |b Jossey-Bass, A Wiley Brand | ||
| 260 | |c 2015 | ||
| 520 | |a Throughout this practical guidebook, Price and Jaffe share examples of companies who succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices—and everyone in between.With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price. It is essential reading for executives at all levels—business owners, marketing managers, and anyone who works directly with customers. | ||
| 650 | |a Customer services,Consumer satisfaction,Quan hệ khách hàng,Dịch vụ khách hàng,Sự hài lòng của khách hàng,Customer relations | ||
| 904 | |i Trinh, Hiền, Tuyến | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Cần Thơ | ||