The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
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| Formaat: | Sách giấy |
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New York :
McGraw-Hill,
c2000
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| Online toegang: | Table of contents Contributor biographical information Publisher description |
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| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
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