Uncommon service : how to win by putting customers at the core of your business /
Đã lưu trong:
| 主要作者: | |
|---|---|
| 其他作者: | |
| 格式: | 圖書 |
| 語言: | English |
| 出版: |
Boston, Mass. :
Harvard Business Review Press,
c2012.
|
| 主題: | |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|
| Thư viện lưu trữ: | Thư viện Trường CĐ Kỹ Thuật Cao Thắng |
|---|
書本目錄:
- Truth #1: you can't be good at everything
- Truth #2: someone has to pay for it
- Truth #3: it's not your employees' fault
- Truth #4: you must manage your customers
- Now multiply it all by culture
- Getting bigger.