Customer service : a practical approach /
What is Customer Services? The Challenges of Customer Service. Strategy and Formulating a plan for Success. Communications in Customer Service. Coping with Challenging Customers...
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| Autor principal: | |
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| Formato: | Livro |
| Idioma: | English |
| Publicado em: |
Upper Saddle River, N.J. :
Prentice Hall,
2000.
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| Edição: | 2nd ed. |
| Assuntos: | |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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| Resumo: | What is Customer Services? The Challenges of Customer Service. Strategy and Formulating a plan for Success. Communications in Customer Service. Coping with Challenging Customers... |
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| Descrição Física: | xii, 148 p. : ill. ; 25.5cm. |
| ISBN: | 0130826650 |