Customer service : a practical approach /

What is Customer Services? The Challenges of Customer Service. Strategy and Formulating a plan for Success. Communications in Customer Service. Coping with Challenging Customers...

Wedi'i Gadw mewn:
Manylion Llyfryddiaeth
Prif Awdur: Harris, Elaine K.
Fformat: Llyfr
Iaith:English
Cyhoeddwyd: Upper Saddle River, N.J. : Prentice Hall, 2000.
Rhifyn:2nd ed.
Pynciau:
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