Services marketing : integrating customer focus across the firm /

This book is divided into six parts: Focus on the Customer; Listening to Customer Requirements; Aligning Strategy, Service Design, and Standards; Delivering and Performing Service; Managing Service Promises; and The Big Picture-Closing All the Gaps.

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Bibliografiska uppgifter
Huvudupphovsman:	Zeithaml, Valarie A.
Övriga upphovsmän:	Bitner, Mary Jo.
Materialtyp:	Bok
Språk:	English
Publicerad:	Boston : Irwin/McGraw-Hill, 2000.
Upplaga:	2nd ed.
Ämnen:	Marketing. Customer services. Service industries. Marketing du lịch. Service industries > Marketing.
Taggar:	Lägg till en tagg Inga taggar, Lägg till första taggen!

Thư viện lưu trữ:	Mạng thư viện Đại học Đà Nẵng

Services marketing : Integrating customer focus across the firm

av Zeithaml, Valarie A
Publicerad 2016

Thư viện lưu trữ: Trung tâm Thư viện - Trường Đại học Công nghiệp TP. Hồ Chí Minh

Services marketing : integrating customer focus across the firm /

av Zeithaml, Valarie A.
Publicerad 2006

Thư viện lưu trữ: Mạng thư viện Đại học Đà Nẵng

Services marketing : integrating customer focus across the firm /

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