Perfect phrases for customer service : Hundreds of tools, techniques, and scripts for handling any situation
A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees a...
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主要作者: | Bacal, Robert |
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格式: | 圖書 |
語言: | Undetermined |
出版: |
New York
McGraw-Hill
2005
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Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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