Customer-focused quality :

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Customer-focused quality : What to do on Monday morning

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Xehetasun bibliografikoak
Egile nagusia:	Hinton, Tom
Formatua:	Liburua
Hizkuntza:	Undetermined
Argitaratua:	Englewood, Cliffs Prentice-Hall 1994
Gaiak:	Customer satisfaction,Customer service,Total quality management Quality control
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Antzeko izenburuak

Customer service
nork: Lucas, Robert W.
Argitaratua: (2005)

Customer service secrets
nork: Economy, Peter
Argitaratua: (2004)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
nork: Business School of the National Economics Univ. of Hanoi
Argitaratua: (2001)

Quản trị marketing trong các doanh nghiệp vừa và nhỏ: Thu thập thông tin về quá trình và xu hướng mua hàng của khách hàng
nork: Viện Quản trị kinh doanh
Argitaratua: (2001)

Creating value for customers :
nork: Band, William A.
Argitaratua: (1991)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
nork: Huynh, Ba Thuy Dieu
Argitaratua: (2025)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
nork: Ha, Thi Tam Trang
Argitaratua: (2022)

Impact of Total Quality Management Approaches in Retaining and Increasing Customer Satisfaction
nork: Cavaliere, L. P. L., et al.
Argitaratua: (2022)

Roles of customer experience toward customer satisfaction in the beauty industry
nork: Le, Thi Hai Van
Argitaratua: (2023)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
nork: Nguyen, Thi Bao Tram, et al.
Argitaratua: (2021)

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
nork: Gazzoli, Gabriel.

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
nork: Clemes, Michael D.

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
nork: Tran, Thien Vu, et al.
Argitaratua: (2025)

Customer responsive management : the flexible advantage /
nork: Davis, Frank W. 1939-
Argitaratua: (1996)

Customer service :
nork: Timm, Paul R.
Argitaratua: (2005)

Implementing quality:
nork: Basu, Ron
Argitaratua: (2004)

Customer satisfaction measurement and management : using the voice of the customer /
nork: Naumann, Earl, 1946-
Argitaratua: (1995)

Total quality management : the route to improving performance /
nork: Oakland, John S.
Argitaratua: (1995)

Principles of management for quality projects /
nork: Carruthers, Michael C.
Argitaratua: (1999)

How to make money with ISO 9000: A guide to profitable quality management
nork: James Highlands
Argitaratua: (1999)

Your customer rules!
nork: Price, Bill
Argitaratua: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
nork: Price, Bill, 1950-
Argitaratua: (2015)

Total quality managemen : text with cases /
nork: Oakland, John S.
Argitaratua: (1996)

Thinking about quality :
nork: Dobyns, Lloyd
Argitaratua: (1994)

The world of superservice : creating profit through a passion for customer service /
nork: Irons, Ken.
Argitaratua: (1997)

Xây dựng chỉ tiêu, đánh giá hiệu quả hàng công nghiệp chủ lực, công nghiệp xuất khẩu chủ lực :
nork: Lê, Minh Tâm
Argitaratua: (2004)

Revolutionize your customer experience
nork: Shaw, Colin
Argitaratua: (2005)

Influence of Service Quality and Perceived Value on Customer Engagement Towards ZaloPay
nork: Nguyen, Le Ngoc Tram, et al.
Argitaratua: (2023)

An Evaluation of Individual Customer Satisfaction with the VietinBank iPay Online Transaction Application in Buon Ma Thuot City, Dak Lak Province
nork: Nguyen, Trinh Thanh Nguyen, et al.
Argitaratua: (2026)

Relationship marketing : bringing quality, customer service, and marketing together /
nork: Christopher, Martin.
Argitaratua: (1991)

The Perception of Quality: Mapping Product and Service Quality to Consumer Perceptions
nork: Kenyon, George N, et al.
Argitaratua: (2015)

Customer-driven project management: Building quality into project processes
nork: Bruce T. Barkley
Argitaratua: (2001)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
nork: Nguyen, Le Ngoc Tram, et al.
Argitaratua: (2022)

Global quality :
nork: Macdonald, John
Argitaratua: (1993)

Quality is personal :
nork: Roberts, Harry V.
Argitaratua: (1993)

Quality or else :
nork: Dobyns, Lloyd
Argitaratua: (1991)

Total quality
nork: James R Evans
Argitaratua: (2005)

Bảy công cụ quản lý chất lượng
nork: Đặng, Đình Cung
Argitaratua: (2002)

印刷業のTQC基本知識
nork: 岩野行雄（いわの　ゆきお）
Argitaratua: (1983)

Giáo trình quản lý chất lượng trong các tổ chức
nork: Nguyễn, Đình Phan
Argitaratua: (2005)