Customer-focused quality :

Côd QR

Customer-focused quality : What to do on Monday morning

Wedi'i Gadw mewn:

Manylion Llyfryddiaeth
Prif Awdur:	Hinton, Tom
Fformat:	Llyfr
Iaith:	Undetermined
Cyhoeddwyd:	Englewood, Cliffs Prentice-Hall 1994
Pynciau:	Customer satisfaction,Customer service,Total quality management Quality control
Tagiau:	Ychwanegu Tag Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Eitemau Tebyg

Customer service
gan: Lucas, Robert W.
Cyhoeddwyd: (2005)

Customer service secrets
gan: Economy, Peter
Cyhoeddwyd: (2004)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
gan: Business School of the National Economics Univ. of Hanoi
Cyhoeddwyd: (2001)

Quản trị marketing trong các doanh nghiệp vừa và nhỏ: Thu thập thông tin về quá trình và xu hướng mua hàng của khách hàng
gan: Viện Quản trị kinh doanh
Cyhoeddwyd: (2001)

Creating value for customers :
gan: Band, William A.
Cyhoeddwyd: (1991)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
gan: Huynh, Ba Thuy Dieu
Cyhoeddwyd: (2025)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
gan: Ha, Thi Tam Trang
Cyhoeddwyd: (2022)

Impact of Total Quality Management Approaches in Retaining and Increasing Customer Satisfaction
gan: Cavaliere, L. P. L., et al.
Cyhoeddwyd: (2022)

Roles of customer experience toward customer satisfaction in the beauty industry
gan: Le, Thi Hai Van
Cyhoeddwyd: (2023)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
gan: Nguyen, Thi Bao Tram, et al.
Cyhoeddwyd: (2021)

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
gan: Gazzoli, Gabriel.

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
gan: Clemes, Michael D.

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
gan: Tran, Thien Vu, et al.
Cyhoeddwyd: (2025)

Customer responsive management : the flexible advantage /
gan: Davis, Frank W. 1939-
Cyhoeddwyd: (1996)

Customer service :
gan: Timm, Paul R.
Cyhoeddwyd: (2005)

Implementing quality:
gan: Basu, Ron
Cyhoeddwyd: (2004)

Customer satisfaction measurement and management : using the voice of the customer /
gan: Naumann, Earl, 1946-
Cyhoeddwyd: (1995)

Total quality management : the route to improving performance /
gan: Oakland, John S.
Cyhoeddwyd: (1995)

Principles of management for quality projects /
gan: Carruthers, Michael C.
Cyhoeddwyd: (1999)

Your customer rules!
gan: Price, Bill
Cyhoeddwyd: (2015)

How to make money with ISO 9000: A guide to profitable quality management
gan: James Highlands
Cyhoeddwyd: (1999)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
gan: Price, Bill, 1950-
Cyhoeddwyd: (2015)

The world of superservice : creating profit through a passion for customer service /
gan: Irons, Ken.
Cyhoeddwyd: (1997)

Total quality managemen : text with cases /
gan: Oakland, John S.
Cyhoeddwyd: (1996)

Thinking about quality :
gan: Dobyns, Lloyd
Cyhoeddwyd: (1994)

Revolutionize your customer experience
gan: Shaw, Colin
Cyhoeddwyd: (2005)

Xây dựng chỉ tiêu, đánh giá hiệu quả hàng công nghiệp chủ lực, công nghiệp xuất khẩu chủ lực :
gan: Lê, Minh Tâm
Cyhoeddwyd: (2004)

Influence of Service Quality and Perceived Value on Customer Engagement Towards ZaloPay
gan: Nguyen, Le Ngoc Tram, et al.
Cyhoeddwyd: (2023)

An Evaluation of Individual Customer Satisfaction with the VietinBank iPay Online Transaction Application in Buon Ma Thuot City, Dak Lak Province
gan: Nguyen, Trinh Thanh Nguyen, et al.
Cyhoeddwyd: (2026)

Relationship marketing : bringing quality, customer service, and marketing together /
gan: Christopher, Martin.
Cyhoeddwyd: (1991)

The Perception of Quality: Mapping Product and Service Quality to Consumer Perceptions
gan: Kenyon, George N, et al.
Cyhoeddwyd: (2015)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
gan: Nguyen, Le Ngoc Tram, et al.
Cyhoeddwyd: (2022)

Customer-driven project management: Building quality into project processes
gan: Bruce T. Barkley
Cyhoeddwyd: (2001)

Global quality :
gan: Macdonald, John
Cyhoeddwyd: (1993)

Quality is personal :
gan: Roberts, Harry V.
Cyhoeddwyd: (1993)

Quality or else :
gan: Dobyns, Lloyd
Cyhoeddwyd: (1991)

Total quality
gan: James R Evans
Cyhoeddwyd: (2005)

Bảy công cụ quản lý chất lượng
gan: Đặng, Đình Cung
Cyhoeddwyd: (2002)

印刷業のTQC基本知識
gan: 岩野行雄（いわの　ゆきお）
Cyhoeddwyd: (1983)

Giáo trình quản lý chất lượng trong các tổ chức
gan: Nguyễn, Đình Phan
Cyhoeddwyd: (2005)