Dịch vụ khách hàng 5 sao = Five star service : Điều gì khiến khách hàng không thể rời bỏ bạn

Hướng dẫn cải thiện trải nghiệm khách hàng bằng cách mang đến dịch vụ với chất lượng xuất sắc (dịch vụ khách hàng 5 sao), cụ thể qua 7 nội dung: yếu tố tâm lý học của dịch vụ, kỹ nghệ cảm xúc, những sự tương tác truyền cảm hứng, kiê...

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Bibliographic Details
Main Author:	Heppell, Michael
Other Authors:	Nguyễn Khánh Huyền (Dịch)
Format:	Book
Language:	Vietnamese
Published:	H. Lao động ; Công ty Sách Alpha 2023
Edition:	Tái bản lần thứ 4
Subjects:	Quản trị kinh doanh
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Institutions:	Thư viện Trường Đại học Nam Cần Thơ

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Dịch vụ khách hàng 5 sao = Five star service : Điều gì khiến khách hàng không thể rời bỏ bạn

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