Voice of the customer : Capture and analysis
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| Auteur principal: | Yang, Kai |
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| Format: | Sách |
| Langue: | Undetermined |
| Publié: |
McGraw-Hill
2008
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| Thư viện lưu trữ: | Trung tâm Thư viện - Trường Đại học Công nghiệp TP. Hồ Chí Minh |
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