Perfect phrases for customer service : Hundreds of tools, techniques, and scripts for handling any situation

A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees a...

詳細記述

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書誌詳細
第一著者: Bacal, Robert
フォーマット: 図書
言語:Undetermined
出版事項: New York McGraw-Hill 2005
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

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