Creating value for customers :

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Creating value for customers : Designing and implementing a total corporate strategy

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Bibliografiske detaljer
Hovedforfatter:	Band, William A.
Format:	Bog
Sprog:	Undetermined
Udgivet:	New York John Wiley and Sons 1991
Fag:	Customer service,Customer satisfaction,Quality assurance
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Lignende værker

Customer-focused quality :
af: Hinton, Tom
Udgivet: (1994)

Customer service :
af: Timm, Paul R.
Udgivet: (2005)

Roles of customer experience toward customer satisfaction in the beauty industry
af: Le, Thi Hai Van
Udgivet: (2023)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
af: Nguyen, Le Ngoc Tram, et al.
Udgivet: (2022)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
af: Nguyen, Thi Bao Tram, et al.
Udgivet: (2021)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
af: Clemes, Michael D.

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
af: Huynh, Ba Thuy Dieu
Udgivet: (2025)

Your customer rules!
af: Price, Bill
Udgivet: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
af: Price, Bill, 1950-
Udgivet: (2015)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
af: Ha, Thi Tam Trang
Udgivet: (2022)

Customer service
af: Lucas, Robert W.
Udgivet: (2005)

Customer service secrets
af: Economy, Peter
Udgivet: (2004)

Customer responsive management : the flexible advantage /
af: Davis, Frank W. 1939-
Udgivet: (1996)

Revolutionize your customer experience
af: Shaw, Colin
Udgivet: (2005)

Customer satisfaction measurement and management : using the voice of the customer /
af: Naumann, Earl, 1946-
Udgivet: (1995)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
af: Business School of the National Economics Univ. of Hanoi
Udgivet: (2001)

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
af: Tran, Thien Vu, et al.
Udgivet: (2025)

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
af: Gazzoli, Gabriel.

Literature review of service quality and student satisfaction from the perspective of quality assurance in higher education = Tổng quan tài liệu về chất lượng dịch vụ và sự hài lòng của sinh viên từ quan điểm đảm bảo chất lượng giáo dục đại học /
af: Pham Thi Lan Phuong.

Your customer rules! : delivering the Me2B experiences that today''s customers demand
af: Price, Bill
Udgivet: (2015)

Research on customer experience and customer loyalty in E-retailing
af: Ngo, Thi Khue Thu, et al.
Udgivet: (2024)

The service profit chain :
af: Heskett, James L.
Udgivet: (1997)

Influence of Service Quality and Perceived Value on Customer Engagement Towards ZaloPay
af: Nguyen, Le Ngoc Tram, et al.
Udgivet: (2023)

Quản trị marketing trong các doanh nghiệp vừa và nhỏ: Thu thập thông tin về quá trình và xu hướng mua hàng của khách hàng
af: Viện Quản trị kinh doanh
Udgivet: (2001)

Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
af: Nguyen, Huynh Van Anh
Udgivet: (2025)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
af: Kim, Wansoo.

Investigating the Role of Brand Image and Customer Experience in the F&B Industry in Danang
af: Nguyen, Le Ngoc Tram, et al.
Udgivet: (2024)

Total customer service :
af: Davidow, William H.
Udgivet: (1989)

Survey of factors afecting customer satisfaction on etsy website for us market
af: Tran, Thi Nhu Phuong
Udgivet: (2022)

Solutions to Enhance Customer Satisfaction with Tour Sales Service at S - Tours Travel Company
af: Vo, Thuy Hien
Udgivet: (2025)

An Evaluation of Individual Customer Satisfaction with the VietinBank iPay Online Transaction Application in Buon Ma Thuot City, Dak Lak Province
af: Nguyen, Trinh Thanh Nguyen, et al.
Udgivet: (2026)

Research on the customer satisfaction using mobile banking service of HDbank, a survey at HDbank Tam Ky- Quang Nam branch
af: Nguyen, Tan Huy
Udgivet: (2022)

Communicating with customers /
af: Eunson, Baden.
Udgivet: (1995)

Customer Satisfaction On The Online Service At Tong Luc Technology And Communication Company
af: Tran, Thi Hanh Trinh
Udgivet: (2022)

Customer service : a practical approach /
af: Harris, Elaine K.
Udgivet: (2000)

The world of superservice : creating profit through a passion for customer service /
af: Irons, Ken.
Udgivet: (1997)

Customer service : building successful skills for the twenty-first century /
af: Lucas, Robert W.
Udgivet: (2005)

Customer experience for dummies
af: Barnes, Roy A.
Udgivet: (2015)

Evaluating The Levels Of Customer Satisfaction With The Real Estate Broker Consulting Service In Da Nang
af: Tran, Tram Anh
Udgivet: (2022)

The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
af: Heesup Han, Kisang Ryu. #1