Hotel overbooking : The effect of overcompensation on customers' reactions to denied service /

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Hotel overbooking : The effect of overcompensation on customers' reactions to denied service /

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Bibliografiske detaljer
Hovedforfatter:	Noone, Breffni M.
Andre forfattere:	Lee, Chung Hun.
Format:	Bài viết
Sprog:	English
Fag:	Customer satisfaction Hotels Overbooking Overcompensation Repatronage intentions Revenue management
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Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

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