Hotel overbooking : The effect of overcompensation on customers' reactions to denied service /

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Hotel overbooking : The effect of overcompensation on customers' reactions to denied service /

Wedi'i Gadw mewn:

Manylion Llyfryddiaeth
Prif Awdur:	Noone, Breffni M.
Awduron Eraill:	Lee, Chung Hun.
Fformat:	Erthygl
Iaith:	English
Pynciau:	Customer satisfaction Hotels Overbooking Overcompensation Repatronage intentions Revenue management
Tagiau:	Ychwanegu Tag Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!

Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

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