Hotel overbooking : The effect of overcompensation on customers' reactions to denied service /

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Hotel overbooking : The effect of overcompensation on customers' reactions to denied service /

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書誌詳細
第一著者:	Noone, Breffni M.
その他の著者:	Lee, Chung Hun.
フォーマット:	論文
言語:	English
主題:	Customer satisfaction Hotels Overbooking Overcompensation Repatronage intentions Revenue management
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Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

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