Hotel overbooking : The effect of overcompensation on customers' reactions to denied service /

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Hotel overbooking : The effect of overcompensation on customers' reactions to denied service /

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Detalles Bibliográficos
Autor principal:	Noone, Breffni M.
Otros Autores:	Lee, Chung Hun.
Formato:	Artículo
Lenguaje:	English
Materias:	Customer satisfaction Hotels Overbooking Overcompensation Repatronage intentions Revenue management
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

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