THE INTERACTION OF SERVICE QUALITY, CUSTOMER VALUE, CUSTOMER SATISFACTION ON CUSTOMER’S BEHAVIOUR INTENTION USING CELLULAR/MOBILE SERVICE IN HO CHI MINH CITY

Codice QR

THE INTERACTION OF SERVICE QUALITY, CUSTOMER VALUE, CUSTOMER SATISFACTION ON CUSTOMER’S BEHAVIOUR INTENTION USING CELLULAR/MOBILE SERVICE IN HO CHI MINH CITY

Salvato in:

Dettagli Bibliografici
Autori principali:	Do, Thi Thanh Tram, Nguyen, Khanh Duy
Natura:	Articolo
Lingua:	Vietnamese
Pubblicazione:	2023
Soggetti:	Journal of Science
Accesso online:	https://sti.vista.gov.vn/tw/Pages/tai-lieu-khcn.aspx?ItemID=297404 https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/117592
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne! !

Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

Documenti analoghi

Servicescape in Delivering Values to Customer to Enhance Service Quality and Behavioural Intention
di: Nguyễn, Văn Anh, et al.
Pubblicazione: (2022)

FACTORS AFFECTING SATISFACTION AND REUSE INTENTION OF CUSTOMERS USING ONLINE MOTORBIKE SERVICE
di: Nguyen, Thuy Quynh Loan, et al.
Pubblicazione: (2024)

THE RELATIONSHIP BETWEEN SERVICE QUALITY, PRICE PERCEPTION, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: A STUDY IN NGUOI BAN VANG – A PAWN SERVICE COMPANY IN HO CHI MINH CITY
di: Vo, Thi Quy, et al.
Pubblicazione: (2023)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
di: Clemes, Michael D.

E-SERVICE QUALITY AND CUSTOMER SATISFACTION IN VIETNAM’S E-COMMERCE
di: Nguyễn, Thị Hoa
Pubblicazione: (2023)

E-SERVICE QUALITY AND CUSTOMER SATISFACTION IN VIETNAM’S E-COMMERCE
di: Nguyễn, Thị Hoa
Pubblicazione: (2024)

THE EFFECTS OF WEBSITE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY TO ONLINE TRAVEL AGENCIES IN VIETNAM
di: Nguyen, Tran Nguyen Khai, et al.
Pubblicazione: (2024)

The effect of servicescape on service quality and customer behavioral intention–An evidence in coffeeshop service in Viet Nam market
di: Nguyễn, Văn Anh, et al.
Pubblicazione: (2022)

The effect of servicescape to service quality and customer behavioral intention – An evidence in Viet Nam market
di: Nguyễn, Văn Anh, et al.
Pubblicazione: (2024)

Customer service
di: Lucas, Robert W.
Pubblicazione: (2005)

Customer service :
di: Timm, Paul R.
Pubblicazione: (2005)

Customer service
di: Lucas, Robert W
Pubblicazione: (2005)

Customer service :
di: Lucas, Robert W.
Pubblicazione: (2005)

Customer service :
di: Lucas, Robert W.
Pubblicazione: (2005)

Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : Moderating role of perceived price /
di: Ryu, Kisang.

Customer service : empowerment and entrapment /
Pubblicazione: (2001)

Total customer service :
di: Davidow, William H.
Pubblicazione: (1989)

Incredible customer service :
di: Freemantle, David
Pubblicazione: (1993)

The world of customer service
di: Gibson-Odgers, Pattie
Pubblicazione: (2008)

Customer service excellence :
di: Weingand, Darlene E.
Pubblicazione: (1997)

Customer service in libraries :
Pubblicazione: (2013)

Customer service secrets
di: Economy, Peter
Pubblicazione: (2004)

Effects of perceived corporate social responsibility practices on customers’ satisfaction and perceived value – A study in the food industry in Vietnam
di: Le, Thi Thanh Xuan, et al.
Pubblicazione: (2024)

The Role of Service Encounter Interaction Behavior in Activating Customer Participation and Co-Creating Value in the Health Care Service
di: Le, Nguyen Hau, et al.
Pubblicazione: (2023)

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
di: Gazzoli, Gabriel.

The Effect of Service Quality Factors on Customer Satisfaction at Starbucks Coffee : Graduation thesis - Department of business administration
di: Nguyen, Hoang Nhan
Pubblicazione: (2017)

REASONS FOR CUSTOMERS RELUCTANCE TO USE ELECTRONIC PAYMENTS – A STUDY IN HOCHIMINH CITY
di: Tran, Tien Khoa, et al.
Pubblicazione: (2023)

Perfect phrases for customer service :
di: Bacal, Robert
Pubblicazione: (2005)

Customer service for hospitality and tourism
di: Hudson, Louise
Pubblicazione: (2013)

Customer service : building successful skills for the twenty-first century /
di: Lucas, Robert W.
Pubblicazione: (2005)

Customer service : Building successful skills for the twenty-first century
di: Lucas, Robert W.
Pubblicazione: (2005)

INTERNAL MARKET ORIENTATION, FRONTLINERS' ORGANIZATIONAL COMMITMENT AND CUSTOMER-ORIENTED BEHAVIOR: A STUDY OF AIRPORT SERVICE IN VIETNAM
di: Nguyen, Thi Hong Phuong, et al.
Pubblicazione: (2024)

A study of the Factors Affecting the Satisfaction ExportImport Companies with the Service Quality of Customs Brokers in Hochiminh city : Graduation thesis - Department of business administration
di: Nguyen, Duc Khanh
Pubblicazione: (2017)

A study of the Factors Affecting the Satisfaction ExportImport Companies with the Service Quality of Customs Brokers in Hochiminh city :Graduation thesis - Department of business administration
di: Nguyen, Duc Khanh
Pubblicazione: (2017)

101 ways to improve customer service :
di: Ukens, Lorraine L.
Pubblicazione: (2007)

Dazzling your customers through service
di: Byham, William C
Pubblicazione: (1997)

101 ways to improve customer service :
di: Ukens, Lorraine L.
Pubblicazione: (2007)

Phlebotomy a customer service approach
di: Davis, Bonnie K.
Pubblicazione: (2002)

Antecedents of intention and usage toward customers’ mobile commerce: Evidence in Vietnam
di: Sang Lin Han, et al.
Pubblicazione: (2022)

FACTORS IMPACT ON CUSTOMERS’INTENTION AND USAGE TOWARDS MOBILE COMMERCE IN VIETNAM
di: Nguyễn, Văn Anh, et al.
Pubblicazione: (2022)