Customer satisfaction measurement and management : using the voice of the customer /
This book is about: Commitment to customer satisfaction; Objectives and hypotheses; Research design; ...
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| 主要作者: | |
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| 格式: | 圖書 |
| 語言: | English |
| 出版: |
Cincinnati, Ohio :
Thomson Executive Press,
1995.
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| 主題: | |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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| 總結: | This book is about: Commitment to customer satisfaction; Objectives and hypotheses; Research design; ... |
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| 實物描述: | xix, 457 p. : ill. ; 23cm. |
| ISBN: | 0538844396 |