Customer satisfaction measurement and management : using the voice of the customer /
This book is about: Commitment to customer satisfaction; Objectives and hypotheses; Research design; ...
Kaydedildi:
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| Diğer Yazarlar: | |
| Materyal Türü: | Kitap |
| Dil: | English |
| Baskı/Yayın Bilgisi: |
Cincinnati, Ohio :
Thomson Executive Press,
1995.
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| Konular: | |
| Etiketler: |
Etiketle
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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| Özet: | This book is about: Commitment to customer satisfaction; Objectives and hypotheses; Research design; ... |
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| Fiziksel Özellikler: | xix, 457 p. : ill. ; 23cm. |
| ISBN: | 0538844396 |