Customer satisfaction measurement and management : using the voice of the customer /

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Customer satisfaction measurement and management : using the voice of the customer /

This book is about: Commitment to customer satisfaction; Objectives and hypotheses; Research design; ...

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書誌詳細
第一著者:	Naumann, Earl, 1946-
その他の著者:	Giel, Kathleen.
フォーマット:	図書
言語:	English
出版事項:	Cincinnati, Ohio : Thomson Executive Press, 1995.
主題:	Management. Customer services. Customer services > Management. Consumer satisfaction > Evaluation.
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

Thư viện lưu trữ:	Mạng thư viện Đại học Đà Nẵng

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