Customer satisfaction measurement and management : using the voice of the customer /

Codi QR

Customer satisfaction measurement and management : using the voice of the customer /

This book is about: Commitment to customer satisfaction; Objectives and hypotheses; Research design; ...

Guardat en:

Dades bibliogràfiques
Autor principal:	Naumann, Earl, 1946-
Altres autors:	Giel, Kathleen.
Format:	Llibre
Idioma:	English
Publicat:	Cincinnati, Ohio : Thomson Executive Press, 1995.
Matèries:	Management. Customer services. Customer services > Management. Consumer satisfaction > Evaluation.
Etiquetes:	Afegir etiqueta Sense etiquetes, Sigues el primer a etiquetar aquest registre!

Thư viện lưu trữ:	Mạng thư viện Đại học Đà Nẵng

Ítems similars

Customer responsive management : the flexible advantage /
per: Davis, Frank W. 1939-
Publicat: (1996)

Your customer rules!
per: Price, Bill
Publicat: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
per: Price, Bill, 1950-
Publicat: (2015)

Revolutionize your customer experience
per: Shaw, Colin
Publicat: (2005)

Roles of customer experience toward customer satisfaction in the beauty industry
per: Le, Thi Hai Van
Publicat: (2023)

Customer service :
per: Timm, Paul R.
Publicat: (2005)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
per: Nguyen, Le Ngoc Tram, et al.
Publicat: (2022)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
per: Price, Bill
Publicat: (2015)

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
per: Gazzoli, Gabriel.

Creating value for customers :
per: Band, William A.
Publicat: (1991)

Customer-focused quality :
per: Hinton, Tom
Publicat: (1994)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
per: Huynh, Ba Thuy Dieu
Publicat: (2025)

Customer service
per: Lucas, Robert W.
Publicat: (2005)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
per: Ha, Thi Tam Trang
Publicat: (2022)

Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
per: Nguyen, Huynh Van Anh
Publicat: (2025)

Marketing management for small and medium enterprises: About customers: Gathering information
per: Business School of the National Economics Univ. of Hanoi
Publicat: (2001)

Customer service secrets
per: Economy, Peter
Publicat: (2004)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
per: Business School of the National Economics Univ. of Hanoi
Publicat: (2001)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
per: Nguyen, Thi Bao Tram, et al.
Publicat: (2021)

The Service Advantage: How to Identify and Fulfill Customer Needs /
per: Albert Karl
Publicat: (1990)

Customer Satisfaction On The Online Service At Tong Luc Technology And Communication Company
per: Tran, Thi Hanh Trinh
Publicat: (2022)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
per: Clemes, Michael D.

Research on the customer satisfaction using mobile banking service of HDbank, a survey at HDbank Tam Ky- Quang Nam branch
per: Nguyen, Tan Huy
Publicat: (2022)

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
per: Tran, Thien Vu, et al.
Publicat: (2025)

Evaluating The Levels Of Customer Satisfaction With The Real Estate Broker Consulting Service In Da Nang
per: Tran, Tram Anh
Publicat: (2022)

Impact of service quatity on the customer satisfaction: case study at tuan hoa limited company
per: Dang, Thi Thanh Truc
Publicat: (2022)

Uncommon service : how to win by putting customers at the core of your business /
per: Frei, Frances.
Publicat: (2012)

Total customer service :
per: Davidow, William H.
Publicat: (1989)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
per: Kim, Wansoo.

Customer service : a practical approach /
per: Harris, Elaine K.
Publicat: (2000)

Impact of Total Quality Management Approaches in Retaining and Increasing Customer Satisfaction
per: Cavaliere, L. P. L., et al.
Publicat: (2022)

Survey of factors afecting customer satisfaction on etsy website for us market
per: Tran, Thi Nhu Phuong
Publicat: (2022)

Customer service : building successful skills for the twenty-first century /
per: Lucas, Robert W.
Publicat: (2005)

The service profit chain :
per: Heskett, James L.
Publicat: (1997)

Solutions to Enhance Customer Satisfaction with Tour Sales Service at S - Tours Travel Company
per: Vo, Thuy Hien
Publicat: (2025)

Contemporary services marketing management : a reader /
Publicat: (1997)

Communicating with customers /
per: Eunson, Baden.
Publicat: (1995)

The world of superservice : creating profit through a passion for customer service /
per: Irons, Ken.
Publicat: (1997)

Emotion marketing : the Hallmark way of winning customers for life /
per: Robinette, Scott.
Publicat: (2001)

Communicating With Customers

Notice: fwrite(): write of 697 bytes failed with errno=28 No space left on device in C:\vufind\module\VuFind\src\VuFind\Session\File.php on line 152
Cannot write session to C:\Windows\TEMP\vufind_sessions/sess_vibu50fpq1jbtufmp36a5e003i
Warning: session_write_close(): Failed to write session data using user defined save handler. (session.save_path: \xampp\tmp) in C:\vufind\vendor\laminas\laminas-session\src\SessionManager.php on line 235