Customer satisfaction measurement and management : using the voice of the customer /

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Customer satisfaction measurement and management : using the voice of the customer /

This book is about: Commitment to customer satisfaction; Objectives and hypotheses; Research design; ...

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Dettagli Bibliografici
Autore principale:	Naumann, Earl, 1946-
Altri autori:	Giel, Kathleen.
Natura:	Libro
Lingua:	English
Pubblicazione:	Cincinnati, Ohio : Thomson Executive Press, 1995.
Soggetti:	Management. Customer services. Customer services > Management. Consumer satisfaction > Evaluation.
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne! !

Thư viện lưu trữ:	Mạng thư viện Đại học Đà Nẵng

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