Customer satisfaction measurement and management : using the voice of the customer /
This book is about: Commitment to customer satisfaction; Objectives and hypotheses; Research design; ...
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| Format: | Book |
| Language: | English |
| Published: |
Cincinnati, Ohio :
Thomson Executive Press,
1995.
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| Institutions: | Mạng thư viện Đại học Đà Nẵng |
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