Customer satisfaction measurement and management : using the voice of the customer /

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Customer satisfaction measurement and management : using the voice of the customer /

This book is about: Commitment to customer satisfaction; Objectives and hypotheses; Research design; ...

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Bibliografiske detaljer
Hovedforfatter:	Naumann, Earl, 1946-
Andre forfattere:	Giel, Kathleen.
Format:	Bog
Sprog:	English
Udgivet:	Cincinnati, Ohio : Thomson Executive Press, 1995.
Fag:	Management. Customer services. Customer services > Management. Consumer satisfaction > Evaluation.
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Thư viện lưu trữ:	Mạng thư viện Đại học Đà Nẵng

Lignende værker

Customer responsive management : the flexible advantage /
af: Davis, Frank W. 1939-
Udgivet: (1996)

Your customer rules!
af: Price, Bill
Udgivet: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
af: Price, Bill, 1950-
Udgivet: (2015)

Revolutionize your customer experience
af: Shaw, Colin
Udgivet: (2005)

Roles of customer experience toward customer satisfaction in the beauty industry
af: Le, Thi Hai Van
Udgivet: (2023)

Customer service :
af: Timm, Paul R.
Udgivet: (2005)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
af: Nguyen, Le Ngoc Tram, et al.
Udgivet: (2022)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
af: Price, Bill
Udgivet: (2015)

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
af: Gazzoli, Gabriel.

Customer-focused quality :
af: Hinton, Tom
Udgivet: (1994)

Creating value for customers :
af: Band, William A.
Udgivet: (1991)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
af: Huynh, Ba Thuy Dieu
Udgivet: (2025)

Customer service
af: Lucas, Robert W.
Udgivet: (2005)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
af: Ha, Thi Tam Trang
Udgivet: (2022)

Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
af: Nguyen, Huynh Van Anh
Udgivet: (2025)

Marketing management for small and medium enterprises: About customers: Gathering information
af: Business School of the National Economics Univ. of Hanoi
Udgivet: (2001)

Customer service secrets
af: Economy, Peter
Udgivet: (2004)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
af: Business School of the National Economics Univ. of Hanoi
Udgivet: (2001)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
af: Nguyen, Thi Bao Tram, et al.
Udgivet: (2021)

The Service Advantage: How to Identify and Fulfill Customer Needs /
af: Albert Karl
Udgivet: (1990)

Customer Satisfaction On The Online Service At Tong Luc Technology And Communication Company
af: Tran, Thi Hanh Trinh
Udgivet: (2022)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
af: Clemes, Michael D.

Research on the customer satisfaction using mobile banking service of HDbank, a survey at HDbank Tam Ky- Quang Nam branch
af: Nguyen, Tan Huy
Udgivet: (2022)

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
af: Tran, Thien Vu, et al.
Udgivet: (2025)

The Relationship Between Customer Experience, Customer Satisfaction, and Customer Loyalty towards Digital Banking Services
af: Le, Phuoc Cuu Long, et al.
Udgivet: (2026)

Evaluating The Levels Of Customer Satisfaction With The Real Estate Broker Consulting Service In Da Nang
af: Tran, Tram Anh
Udgivet: (2022)

Uncommon service : how to win by putting customers at the core of your business /
af: Frei, Frances.
Udgivet: (2012)

Impact of service quatity on the customer satisfaction: case study at tuan hoa limited company
af: Dang, Thi Thanh Truc
Udgivet: (2022)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
af: Kim, Wansoo.

Total customer service :
af: Davidow, William H.
Udgivet: (1989)

Customer service : a practical approach /
af: Harris, Elaine K.
Udgivet: (2000)

Impact of Total Quality Management Approaches in Retaining and Increasing Customer Satisfaction
af: Cavaliere, L. P. L., et al.
Udgivet: (2022)

Survey of factors afecting customer satisfaction on etsy website for us market
af: Tran, Thi Nhu Phuong
Udgivet: (2022)

The service profit chain :
af: Heskett, James L.
Udgivet: (1997)

Customer service : building successful skills for the twenty-first century /
af: Lucas, Robert W.
Udgivet: (2005)

Contemporary services marketing management : a reader /
Udgivet: (1997)

Improving the Quality of International Freight Forwarding Services at Kintetsu World Express Vietnam Company Limited through Customer Satisfaction Analysis
af: Trinh, Thi Thanh Ha
Udgivet: (2026)

Solutions to Enhance Customer Satisfaction with Tour Sales Service at S - Tours Travel Company
af: Vo, Thuy Hien
Udgivet: (2025)

Communicating with customers /
af: Eunson, Baden.
Udgivet: (1995)

The world of superservice : creating profit through a passion for customer service /
af: Irons, Ken.
Udgivet: (1997)