The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting /
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| Main Author: | Weber, Karin. |
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| Other Authors: | Sparks, Beverley. |
| Format: | Article |
| Language: | English |
| Subjects: | |
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| Institutions: | Thư viện Trường Đại học Đà Lạt |
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