Customer service

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Customer service building successful skills for the twenty-first century

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Includes bibliographical references (p. 406-408) and index

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Bibliografiske detaljer
Hovedforfatter:	Lucas, Robert W
Format:	Bog
Sprog:	Undetermined
Udgivet:	Boston McGraw-Hill Irwin 2005
Fag:	Customer services; Dịch vụ khách hàng
Online adgang:	http://lrc.tdmu.edu.vn/opac/search/detail.asp?aID=2&ID=16029
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Thủ Dầu Một

Lignende værker

Perfect phrases for customer service :
af: Bacal, Robert
Udgivet: (2005)

The world of customer service
af: Gibson-Odgers, Pattie
Udgivet: (2008)

Services marketing : Integrating customer focus across the firm
af: Zeithaml, Valarie A
Udgivet: (2016)

Customer service :
af: Lucas, Robert W.
Udgivet: (2005)

Customer service :
af: Lucas, Robert W.
Udgivet: (2005)

Customer service : building successful skills for the twenty-first century /
af: Lucas, Robert W.
Udgivet: (2005)

Care packages for your customers :
af: Glanz, Barbara A.
Udgivet: (2007)

Your customer rules ! :
af: Price, Bill
Udgivet: (2015)

4 phong cách bán hàng :
af: Mache, Chuch
Udgivet: (2008)

Dịch vụ sửng sốt khách hành sửng sờ =
af: Zemke, Ron
Udgivet: (2011)

Phân tích nhu cầu sử dụng dịch vụ hỗ trợ thử việc cho sinh viên trên địa bàn thành phố Cần Thơ :
af: Trần, Thị Ngọc Hà
Udgivet: (2012)

Phân tích các yếu tố ảnh hưởng đến quyết định của khách hàng chọn ngân hàng cung cấp sản phẩm dịch vụ trên địa bàn thành phố Cần Thơ :
af: Trương, Thị Hương Thảo
Udgivet: (2013)

Phân tích các nhân tố ảnh hưởng đến quyết định lựa chọn dịch vụ lưu trú tại các khách sạn cao cấp của khách du lịch quốc tế tại thành phố Cần Thơ :
af: Đồng, Cẫm Thanh Thư
Udgivet: (2016)

So sánh các nhân tố ảnh hưởng đến quyết định mua sắm trường hợp: Tại cửa hàng tiện lợi và tại siêu thị của người tiêu dùng trên địa bàn thành phố Cần Thơ :
af: Từ, Gia Yên
Udgivet: (2017)

Giải pháp nâng cao chất lượng dịch vụ du lịch trên địa bàn quận Thốt Nốt, thành phố Cần Thơ :
af: Nguyễn, Tuấn Kiệt
Udgivet: (2016)

Nghiên cứu các yếu tố ảnh hưởng đến lòng trung thành tái sử dụng dịch vụ taxi Mai Linh trên địa bàn thành phố Cần Thơ :
af: Trần, Thị Ngọc Hằng
Udgivet: (2020)

Nghiên cứu ảnh hưởng của chất lượng dịch vụ đến sự gắn kết của khách hàng sử dụng dịch vụ thông tin di động mạng Vinaphone tại thành phố Cần Thơ :
af: Nguyễn, Lê Minh Quang
Udgivet: (2017)

Các giải pháp nâng cao chất lượng khám chữa bệnh đối với đối tượng bảo hiểm y tế tự nguyện tại tỉnh Vĩnh Long :
af: Lê, Thị Ngọc Thảo
Udgivet: (2012)

Phân tích các nhân tố ảnh hưởng đến mức độ hài lòng của sinh viên đối với chất lượng dịch vụ đào tạo của trường Đại học Võ Trường Toản :
af: Triệu, Hà Vy
Udgivet: (2014)

Phân tích các nhân tố tác động đến giá trị cảm nhận của khách hàng tại siêu thị Coopmart Cần Thơ :
af: Trần, Thị Ngọc Mai
Udgivet: (2017)

Phân tích các yếu tố ảnh hưởng đến quyết định sử dụng thực phẩm an toàn của người tiêu dùng tại thành phố Cần Thơ :
af: Nguyễn, Phương Quang
Udgivet: (2017)

Nghiên cứu các nhân tố ảnh hưởng đến quyết định mua mỹ phẩm chăm sóc da của người tiêu dùng tại thành phố Cần Thơ :
af: Nguyễn, Kim Yến
Udgivet: (2017)

Nghiên cứu các yếu tố ảnh hưởng đến việc lựa chọn thuốc không kê đơn của người dân tại các cơ sở bán lẻ thuốc ở thành phố Cần Thơ :
af: Lữ, Thiện Phúc
Udgivet: (2017)

Đánh giá mức độ hài lòng của khách hàng đối với các ngân hàng thuơng mại ở An Giang :
af: Lâm, Mỹ Thanh
Udgivet: (2013)

Các nhân tố ảnh hưởng đến quyết định lựa chọn gói cước Mobile internet MobiFone của khách hàng tại Cần Thơ :
af: Đinh, Thị Lan Anh
Udgivet: (2020)

Fabled service :
af: Sanders, Betsy
Udgivet: (1995)

Dazzling your customers through service
af: Byham, William C
Udgivet: (1997)

Customer service
af: Lucas, Robert W.
Udgivet: (2005)

Care packages for your customers :
af: Glanz, Barbara A.
Udgivet: (2007)

Customer experience for dummies
af: Barnes, Roy
Udgivet: (2015)

Services marketing
af: Bateson, John E. G
Udgivet: (2011)

@ your service
af: Eliason, Frank
Udgivet: (2012)

Customer service :
af: Timm, Paul R.
Udgivet: (2005)

Total customer service :
af: Davidow, William H.
Udgivet: (1989)

Customer service : a practical approach /
af: Harris, Elaine K.
Udgivet: (2000)

Đánh giá sự hài lòng của khách hàng đối với chất lượng dịch vụ tại các siêu thị ở quận Ninh Kiều, Thành phố Cần Thơ :
af: Trần, Nguyệt Linh
Udgivet: (2011)

Chăm sóc khách hàng Bưu điện
af: Nguyễn, Quang Hưng
Udgivet: (2008)

4 phong cách bán hàng : Vì sao họ thành công và làm thế nào để thành công như họ =
af: Mache, Chuch
Udgivet: (2007)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
af: Price, Bill
Udgivet: (2015)

Services marketing :
af: Zeithaml, Valarie A.
Udgivet: (2006)