Customer service

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Customer service

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Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας:	Lucas, Robert W.
Μορφή:	Βιβλίο
Γλώσσα:	Undetermined
Έκδοση:	New York McGraw - Hill 2005
Θέματα:	Customer services,Customer satisfaction,Industrial management,Marketing,Total quality management Quality control
Ετικέτες:	Προσθήκη ετικέτας Δεν υπάρχουν, Καταχωρήστε ετικέτα πρώτοι!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Παρόμοια τεκμήρια

Customer service secrets
ανά: Economy, Peter
Έκδοση: (2004)

Customer-focused quality :
ανά: Hinton, Tom
Έκδοση: (1994)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
ανά: Business School of the National Economics Univ. of Hanoi
Έκδοση: (2001)

Quản trị marketing trong các doanh nghiệp vừa và nhỏ: Thu thập thông tin về quá trình và xu hướng mua hàng của khách hàng
ανά: Viện Quản trị kinh doanh
Έκδοση: (2001)

Creating value for customers :
ανά: Band, William A.
Έκδοση: (1991)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
ανά: Huynh, Ba Thuy Dieu
Έκδοση: (2025)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
ανά: Ha, Thi Tam Trang
Έκδοση: (2022)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
ανά: Nguyen, Thi Bao Tram, κ.ά.
Έκδοση: (2021)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
ανά: Clemes, Michael D.

Customer service :
ανά: Timm, Paul R.
Έκδοση: (2005)

The world of superservice : creating profit through a passion for customer service /
ανά: Irons, Ken.
Έκδοση: (1997)

Customer responsive management : the flexible advantage /
ανά: Davis, Frank W. 1939-
Έκδοση: (1996)

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
ανά: Gazzoli, Gabriel.

Roles of customer experience toward customer satisfaction in the beauty industry
ανά: Le, Thi Hai Van
Έκδοση: (2023)

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
ανά: Tran, Thien Vu, κ.ά.
Έκδοση: (2025)

Customer service :
ανά: Lucas, Robert W.
Έκδοση: (2005)

Customer service :
ανά: Lucas, Robert W.
Έκδοση: (2005)

Impact of Total Quality Management Approaches in Retaining and Increasing Customer Satisfaction
ανά: Cavaliere, L. P. L., κ.ά.
Έκδοση: (2022)

Customer satisfaction measurement and management : using the voice of the customer /
ανά: Naumann, Earl, 1946-
Έκδοση: (1995)

Relationship marketing : bringing quality, customer service, and marketing together /
ανά: Christopher, Martin.
Έκδοση: (1991)

Marketing management for small and medium enterprises: About customers: Gathering information
ανά: Business School of the National Economics Univ. of Hanoi
Έκδοση: (2001)

Contemporary services marketing management : a reader /
Έκδοση: (1997)

Xây dựng chỉ tiêu, đánh giá hiệu quả hàng công nghiệp chủ lực, công nghiệp xuất khẩu chủ lực :
ανά: Lê, Minh Tâm
Έκδοση: (2004)

Thinking about quality :
ανά: Dobyns, Lloyd
Έκδοση: (1994)

Your customer rules!
ανά: Price, Bill
Έκδοση: (2015)

Customer service : building successful skills for the twenty-first century /
ανά: Lucas, Robert W.
Έκδοση: (2005)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
ανά: Price, Bill, 1950-
Έκδοση: (2015)

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
ανά: Nguyen, Le Ngoc Tram, κ.ά.
Έκδοση: (2022)

Relationship marketing
ανά: Shajahan, S.
Έκδοση: (2004)

Giáo trình quản lý chất lượng trong các tổ chức
ανά: Nguyễn, Đình Phan
Έκδοση: (2005)

Giáo trình quản lý chất lượng trong các tổ chức
ανά: Nguyễn, Đình Phan
Έκδοση: (2005)

How to make money with ISO 9000: A guide to profitable quality management
ανά: James Highlands
Έκδοση: (1999)

Bảy công cụ quản lý chất lượng
ανά: Đặng, Đình Cung
Έκδοση: (2002)

Implementing quality:
ανά: Basu, Ron
Έκδοση: (2004)

印刷業のTQC基本知識
ανά: 岩野行雄（いわの　ゆきお）
Έκδοση: (1983)

Total quality management : the route to improving performance /
ανά: Oakland, John S.
Έκδοση: (1995)

Principles of management for quality projects /
ανά: Carruthers, Michael C.
Έκδοση: (1999)

Uncommon service : how to win by putting customers at the core of your business /
ανά: Frei, Frances.
Έκδοση: (2012)

Services marketing management a strategic perspective
ανά: Kasper, Hans.
Έκδοση: (2006)

The service profit chain :
ανά: Heskett, James L.
Έκδοση: (1997)