Customer service

Codi QR

Customer service

Veure altres versions (3)

Guardat en:

Dades bibliogràfiques
Autor principal:	Lucas, Robert W.
Format:	Llibre
Idioma:	Undetermined
Publicat:	New York McGraw - Hill 2005
Matèries:	Customer services,Customer satisfaction,Industrial management,Marketing,Total quality management Quality control
Etiquetes:	Afegir etiqueta Sense etiquetes, Sigues el primer a etiquetar aquest registre!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Ítems similars

Customer service secrets
per: Economy, Peter
Publicat: (2004)

Customer-focused quality :
per: Hinton, Tom
Publicat: (1994)

Marketing management for small and medium enterprises: About customers: Gathering information on purchasing processes and trends
per: Business School of the National Economics Univ. of Hanoi
Publicat: (2001)

Quản trị marketing trong các doanh nghiệp vừa và nhỏ: Thu thập thông tin về quá trình và xu hướng mua hàng của khách hàng
per: Viện Quản trị kinh doanh
Publicat: (2001)

Creating value for customers :
per: Band, William A.
Publicat: (1991)

Customer service :
per: Timm, Paul R.
Publicat: (2005)

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
per: Clemes, Michael D.

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
per: Gazzoli, Gabriel.

Customer service :
per: Lucas, Robert W.
Publicat: (2005)

Customer service :
per: Lucas, Robert W.
Publicat: (2005)

Marketing management for small and medium enterprises: About customers: Gathering information
per: Business School of the National Economics Univ. of Hanoi
Publicat: (2001)

Your customer rules!
per: Price, Bill
Publicat: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
per: Price, Bill, 1950-
Publicat: (2015)

Customer service : building successful skills for the twenty-first century /
per: Lucas, Robert W.
Publicat: (2005)

Xây dựng chỉ tiêu, đánh giá hiệu quả hàng công nghiệp chủ lực, công nghiệp xuất khẩu chủ lực :
per: Lê, Minh Tâm
Publicat: (2004)

Thinking about quality :
per: Dobyns, Lloyd
Publicat: (1994)

Revolutionize your customer experience
per: Shaw, Colin
Publicat: (2005)

The service profit chain :
per: Heskett, James L.
Publicat: (1997)

Relationship marketing
per: Shajahan, S.
Publicat: (2004)

Uncommon service : how to win by putting customers at the core of your business /
per: Frei, Frances.
Publicat: (2012)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
per: Kim, Wansoo.

Giáo trình quản lý chất lượng trong các tổ chức
per: Nguyễn, Đình Phan
Publicat: (2005)

Giáo trình quản lý chất lượng trong các tổ chức
per: Nguyễn, Đình Phan
Publicat: (2005)

How to make money with ISO 9000: A guide to profitable quality management
per: James Highlands
Publicat: (1999)

Bảy công cụ quản lý chất lượng
per: Đặng, Đình Cung
Publicat: (2002)

Implementing quality:
per: Basu, Ron
Publicat: (2004)

印刷業のTQC基本知識
per: 岩野行雄（いわの　ゆきお）
Publicat: (1983)

Services marketing management a strategic perspective
per: Kasper, Hans.
Publicat: (2006)

Contrôle de la qualité: MSP analyse des performances contrôle de réception
per: Luan Jaupi
Publicat: (2002)

Service innovation /
Publicat: (2016)

Customer service
per: Lucas, Robert W
Publicat: (2005)

Total customer service :
per: Davidow, William H.
Publicat: (1989)

Customer-driven project management: Building quality into project processes
per: Bruce T. Barkley
Publicat: (2001)

Your customer rules! : delivering the Me2B experiences that today''s customers demand
per: Price, Bill
Publicat: (2015)

The Perception of Quality: Mapping Product and Service Quality to Consumer Perceptions
per: Kenyon, George N, et al.
Publicat: (2015)

Hotel overbooking : The effect of overcompensation on customers' reactions to denied service /
per: Noone, Breffni M.

Rath & Strong's workout for Six Sigma pocket guide : how to use GE's powerful tool to prepare for, reenergize, complement, or enhance a Six Sigma program.
Publicat: (2005)

Services marketing
per: Zeithaml, Valarie A.
Publicat: (2006)

TQM và ISO 9000 dưới dạng sơ đồ
per: Nguyễn Quang Toản
Publicat: (1998)

Phòng ngừa khuyết tật trong sản xuất bằng các công cụ thống kê
per: Bùi, Nguyên Hùng
Publicat: (2000)