The customer-centered enterprise : How IBM and other world-class companies achieve extraordinary results by putting customers first
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| Autor principal: | Thompson, Harvey |
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| Formato: | Livro |
| Idioma: | Undetermined |
| Publicado em: |
New York
McGraw-Hill
2000
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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