Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

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Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

Sách nói về chiến lược dịch vụ khách hàng, nhân viên dịch vụ khách hàng và hệ thống cung cấp dịch vụ khách hàng.

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Opis bibliograficzny
1. autor:	Ford, Robert C.
Kolejni autorzy:	Sturman, Michael C., Heaton, Cherrill P., Lê Thu Ngân (Dịch)
Format:	Książka
Język:	Vietnamese
Wydane:	H. Bách khoa Hà Nội 2018
Hasła przedmiotowe:	Quản trị DV Du lịch và Lữ hành
Etykiety:	Dodaj etykietę Nie ma etykietki, Dołącz pierwszą etykiete!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

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