Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

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Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

Sách nói về chiến lược dịch vụ khách hàng, nhân viên dịch vụ khách hàng và hệ thống cung cấp dịch vụ khách hàng.

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Dades bibliogràfiques
Autor principal:	Ford, Robert C.
Altres autors:	Sturman, Michael C., Heaton, Cherrill P., Lê Thu Ngân (Dịch)
Format:	Llibre
Idioma:	Vietnamese
Publicat:	H. Bách khoa Hà Nội 2018
Matèries:	Quản trị DV Du lịch và Lữ hành
Etiquetes:	Afegir etiqueta Sense etiquetes, Sigues el primer a etiquetar aquest registre!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

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