Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

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Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

Sách nói về chiến lược dịch vụ khách hàng, nhân viên dịch vụ khách hàng và hệ thống cung cấp dịch vụ khách hàng.

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書誌詳細
第一著者:	Ford, Robert C.
その他の著者:	Sturman, Michael C., Heaton, Cherrill P., Lê Thu Ngân (Dịch)
フォーマット:	図書
言語:	Vietnamese
出版事項:	H. Bách khoa Hà Nội 2018
主題:	Quản trị DV Du lịch và Lữ hành
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

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