Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

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Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

Sách nói về chiến lược dịch vụ khách hàng, nhân viên dịch vụ khách hàng và hệ thống cung cấp dịch vụ khách hàng.

Đã lưu trong:

Sonraí Bibleagrafaíochta
Príomhúdar:	Ford, Robert C.
Údair Eile:	Sturman, Michael C., Heaton, Cherrill P., Lê Thu Ngân (Dịch)
Formáid:	Leabhar
Teanga:	Vietnamese
Foilsithe:	H. Bách khoa Hà Nội 2018
Ábhair:	Quản trị DV Du lịch và Lữ hành
Clibeanna:	Cuir Clib Leis Gan Chlibeanna, Bí ar an gcéad duine leis an taifead seo a chlibeáil!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

Míreanna Comhchosúla

Đàm thoại tiếng anh cho dịch vụ nhà hàng = English conversation for restaurant service
Foilsithe: (2011)

Tổng quan ngành du lịch, nhà hàng, khách sạn = Welcome to hospitality: An introduction
le: Chon, Kaye(Kye-Sung)
Foilsithe: (2017)

Tiếng anh giao tiếp trong khách sạn và nhà hàng
Foilsithe: (2009)

Quản trị đầu tư nhà hàng khách sạn
Foilsithe: (2023)

Customer service for hospitality and tourism
le: Hudson, Louise
Foilsithe: (2013)

Managing quality service in hospitality : how organizations achieve excellence in the guest experience
le: Ford, Robert C, et al.
Foilsithe: (2015)

Tiếng anh cho nhân viên phục vụ nhà hàng = Practical english for waiter
Foilsithe: (2013)

Giáo trình quản trị kinh doanh khách sạn
le: Nguyễn Văn Mạnh
Foilsithe: (2013)

Quản trị nguồn nhân lực ngành khách sạn
le: Lưu Trọng Tuấn
Foilsithe: (2014)

6000 từ vựng chuyên ngành du lịch - khách sạn - nhà hàng Anh - Việt - Hàn = 6000 terminologies of tourism - hotel - restaurant english - vietnamese - korean
le: Lê Huy Khoa
Foilsithe: (2023)

Giáo trình thực hành nghiệp vụ bar : Dùng trong các trường trung học chuyên nghiệp
le: Nguyễn Thị Thanh Hải
Foilsithe: (2008)

Marketing for hospitality and tourism
Foilsithe: (2017)

Giáo trình lý thuyết nghiệp vụ lễ tân : Dùng trong các trường trung học chuyên nghiệp
le: Phạm Thị Cúc
Foilsithe: (2005)

Introduction to tourism and hospitality industry
le: Andrews, Sudhir
Foilsithe: (2007)

Tourism : The business of hospitality and travel
le: Cook, Roy A.
Foilsithe: (2018)

Hang, động nổi tiếng ở Việt Nam
le: Đặng Việt Thủy
Foilsithe: (2018)

Greening your hospitality business: For accommodations, tour operators, and restaurants
le: Doucette, Jill
Foilsithe: (2015)

Kỷ yếu hội thảo khoa học: Thực trạng và giải pháp phát triển chuỗi cung ứng dịch vụ du lịch đường sông tại thành phố Cần Thơ
le: Nguyễn Tiến Dũng
Foilsithe: (2025)

Vietnam
le: Storey, Robert
Foilsithe: (1997)

5 điểm mù trong kinh doanh nhà hàng
le: Fertitta, Tilman
Foilsithe: (2023)

Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng
le: Ford, Robert C.
Foilsithe: (2018)

Công nghệ du lịch : kỹ thuật nghiệp vụ
le: Foster, Dennis L.
Foilsithe: (2001)

Managing quality service in hospitality : How organizations achieve experience
le: Ford, Robert C
Foilsithe: (2012)

Huế và triều Nguyễn theo dấu thời gian
le: Đỗ Minh Điền
Foilsithe: (2024)

Những di sản văn hóa phi vật thể đại diện của nhân loại tại Việt Nam
Foilsithe: (2024)

Cơ sở văn hóa Việt Nam
le: Trần Quốc Vượng
Foilsithe: (2014)

Giáo trình marketing du lịch
le: Hà Nam Khánh Giao
Foilsithe: (2011)

Giáo trình văn hóa du lịch
le: Hoàng Văn Thành
Foilsithe: (2014)

Du lịch Việt Nam : Đông Nam Bộ
Foilsithe: (2017)

Du lịch Việt Nam : Bắc Trung Bộ
Foilsithe: (2017)

Du lịch Việt Nam : Đồng bằng sông Hồng và duyên hải Đông Bắc
Foilsithe: (2017)

Du lịch Việt Nam : Trung du và miền núi phía Bắc
Foilsithe: (2017)

Du lịch ba miền
le: Bửu Ngôn
Foilsithe: (2001)

Lịch sử văn minh Ấn Độ
le: Durant, Will
Foilsithe: (2003)

Vietnam notebook
le: Hiebert, Murray
Foilsithe: (1994)

Quản lý hoạt động văn hóa cơ sở ở Việt Nam trong bối cảnh toàn cầu hóa
le: Phạm Thanh Tâm
Foilsithe: (2017)

Văn hóa lễ hội
Foilsithe: (2016)

Văn hóa tộc người Khơ-mú : Sách tham khảo
le: Chu Thái Sơn
Foilsithe: (2016)

Văn hóa tộc người Co : Sách tham khảo
le: Chu Thái Sơn
Foilsithe: (2016)

Văn hóa tộc người Thái : Sách chuyên khảo
le: Chu Thái Sơn
Foilsithe: (2016)