Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

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Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

Sách nói về chiến lược dịch vụ khách hàng, nhân viên dịch vụ khách hàng và hệ thống cung cấp dịch vụ khách hàng.

Αποθηκεύτηκε σε:

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας:	Ford, Robert C.
Άλλοι συγγραφείς:	Sturman, Michael C., Heaton, Cherrill P., Lê Thu Ngân (Dịch)
Μορφή:	Βιβλίο
Γλώσσα:	Vietnamese
Έκδοση:	H. Bách khoa Hà Nội 2018
Θέματα:	Quản trị DV Du lịch và Lữ hành
Ετικέτες:	Προσθήκη ετικέτας Δεν υπάρχουν, Καταχωρήστε ετικέτα πρώτοι!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

Παρόμοια τεκμήρια

Đàm thoại tiếng anh cho dịch vụ nhà hàng = English conversation for restaurant service
Έκδοση: (2011)

Tổng quan ngành du lịch, nhà hàng, khách sạn = Welcome to hospitality: An introduction
ανά: Chon, Kaye(Kye-Sung)
Έκδοση: (2017)

Tiếng anh giao tiếp trong khách sạn và nhà hàng
Έκδοση: (2009)

Quản trị đầu tư nhà hàng khách sạn
Έκδοση: (2023)

Customer service for hospitality and tourism
ανά: Hudson, Louise
Έκδοση: (2013)

Managing quality service in hospitality : how organizations achieve excellence in the guest experience
ανά: Ford, Robert C, κ.ά.
Έκδοση: (2015)

Tiếng anh cho nhân viên phục vụ nhà hàng = Practical english for waiter
Έκδοση: (2013)

Giáo trình quản trị kinh doanh khách sạn
ανά: Nguyễn Văn Mạnh
Έκδοση: (2013)

Quản trị nguồn nhân lực ngành khách sạn
ανά: Lưu Trọng Tuấn
Έκδοση: (2014)

6000 từ vựng chuyên ngành du lịch - khách sạn - nhà hàng Anh - Việt - Hàn = 6000 terminologies of tourism - hotel - restaurant english - vietnamese - korean
ανά: Lê Huy Khoa
Έκδοση: (2023)

Marketing for hospitality and tourism
Έκδοση: (2017)

Giáo trình thực hành nghiệp vụ bar : Dùng trong các trường trung học chuyên nghiệp
ανά: Nguyễn Thị Thanh Hải
Έκδοση: (2008)

Introduction to tourism and hospitality industry
ανά: Andrews, Sudhir
Έκδοση: (2007)

Tourism : The business of hospitality and travel
ανά: Cook, Roy A.
Έκδοση: (2018)

Giáo trình lý thuyết nghiệp vụ lễ tân : Dùng trong các trường trung học chuyên nghiệp
ανά: Phạm Thị Cúc
Έκδοση: (2005)

Hang, động nổi tiếng ở Việt Nam
ανά: Đặng Việt Thủy
Έκδοση: (2018)

Greening your hospitality business: For accommodations, tour operators, and restaurants
ανά: Doucette, Jill
Έκδοση: (2015)

Kỷ yếu hội thảo khoa học: Thực trạng và giải pháp phát triển chuỗi cung ứng dịch vụ du lịch đường sông tại thành phố Cần Thơ
ανά: Nguyễn Tiến Dũng
Έκδοση: (2025)

Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng
ανά: Ford, Robert C.
Έκδοση: (2018)

5 điểm mù trong kinh doanh nhà hàng
ανά: Fertitta, Tilman
Έκδοση: (2023)

Vietnam
ανά: Storey, Robert
Έκδοση: (1997)

Công nghệ du lịch : kỹ thuật nghiệp vụ
ανά: Foster, Dennis L.
Έκδοση: (2001)

Managing quality service in hospitality : How organizations achieve experience
ανά: Ford, Robert C
Έκδοση: (2012)

Huế và triều Nguyễn theo dấu thời gian
ανά: Đỗ Minh Điền
Έκδοση: (2024)

Những di sản văn hóa phi vật thể đại diện của nhân loại tại Việt Nam
Έκδοση: (2024)

Cơ sở văn hóa Việt Nam
ανά: Trần Quốc Vượng
Έκδοση: (2014)

Giáo trình marketing du lịch
ανά: Hà Nam Khánh Giao
Έκδοση: (2011)

Giáo trình văn hóa du lịch
ανά: Hoàng Văn Thành
Έκδοση: (2014)

Du lịch Việt Nam : Đông Nam Bộ
Έκδοση: (2017)

Du lịch Việt Nam : Bắc Trung Bộ
Έκδοση: (2017)

Du lịch Việt Nam : Đồng bằng sông Hồng và duyên hải Đông Bắc
Έκδοση: (2017)

Du lịch Việt Nam : Trung du và miền núi phía Bắc
Έκδοση: (2017)

Du lịch ba miền
ανά: Bửu Ngôn
Έκδοση: (2001)

Lịch sử văn minh Ấn Độ
ανά: Durant, Will
Έκδοση: (2003)

Vietnam notebook
ανά: Hiebert, Murray
Έκδοση: (1994)

Quản lý hoạt động văn hóa cơ sở ở Việt Nam trong bối cảnh toàn cầu hóa
ανά: Phạm Thanh Tâm
Έκδοση: (2017)

Văn hóa lễ hội
Έκδοση: (2016)

Văn hóa tộc người Khơ-mú : Sách tham khảo
ανά: Chu Thái Sơn
Έκδοση: (2016)

Văn hóa tộc người Co : Sách tham khảo
ανά: Chu Thái Sơn
Έκδοση: (2016)

Văn hóa tộc người Thái : Sách chuyên khảo
ανά: Chu Thái Sơn
Έκδοση: (2016)