Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

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Quản lý chất lượng dịch vụ ngành dịch vụ khách hàng : Cách giúp tổ chức đạt được sự vượt trội trong trải nghiệm khách hàng = Managing quality service in hospitality : How organizations achieve excellence in the guest expericence

Sách nói về chiến lược dịch vụ khách hàng, nhân viên dịch vụ khách hàng và hệ thống cung cấp dịch vụ khách hàng.

Đã lưu trong:

书目详细资料
主要作者:	Ford, Robert C.
其他作者:	Sturman, Michael C., Heaton, Cherrill P., Lê Thu Ngân (Dịch)
格式:	图书
语言:	Vietnamese
出版:	H. Bách khoa Hà Nội 2018
主题:	Quản trị DV Du lịch và Lữ hành
标签:	添加标签没有标签, 成为第一个标记此记录!

Thư viện lưu trữ:	Thư viện Trường Đại học Nam Cần Thơ

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