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Bibliografske podrobnosti
Glavni avtor:	Zeithaml, Valarie A.
Format:	Knjiga
Jezik:	English
Izdano:	New York : McGraw Hill, 1996.
Teme:	Marketing. Customer services. Service industries. Service industries > Marketing.
Oznake:	Označite Brez oznak, prvi označite!

Thư viện lưu trữ:	Mạng thư viện Đại học Đà Nẵng

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