Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /

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Detalles Bibliográficos
Autor principal: Kim, Wansoo.
Otros Autores: Ok, Chihyung.
Formato: Artículo
Lenguaje:English
Materias:
Affective commitment
COSE
Customer orientation of service employees
Customer retention
Customer satisfaction
Full-service restaurant
Rapport
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