Services marketing : integrating customer focus across the firm /
Guardado en:
| Autor principal: | Zeithaml, Valarie A. |
|---|---|
| Otros Autores: | Bitner, Mary Jo., Gremler, Dwayne D. |
| Formato: | Libro |
| Lenguaje: | English |
| Publicado: |
Boston :
McGraw-Hill/Irwin,
c2006.
|
| Edición: | 4th ed. |
| Materias: | |
| Etiquetas: |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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