Customer service : a practical approach /

QR koda

Customer service : a practical approach /

What is Customer Services? The Challenges of Customer Service. Strategy and Formulating a plan for Success. Communications in Customer Service. Coping with Challenging Customers...

Shranjeno v:

Bibliografske podrobnosti
Glavni avtor:	Harris, Elaine K.
Format:	Knjiga
Jezik:	English
Izdano:	Upper Saddle River, N.J. : Prentice Hall, 2000.
Izdaja:	2nd ed.
Teme:	Customer services.
Oznake:	Označite Brez oznak, prvi označite!

Thư viện lưu trữ:	Mạng thư viện Đại học Đà Nẵng

Podobne knjige/članki

Customer service :
od: Timm, Paul R.
Izdano: (2005)

Total customer service :
od: Davidow, William H.
Izdano: (1989)

Customer service : building successful skills for the twenty-first century /
od: Lucas, Robert W.
Izdano: (2005)

Incredible customer service :
od: Freemantle, David
Izdano: (1993)

101 ways to improve customer service :
od: Ukens, Lorraine L.
Izdano: (2007)

101 ways to improve customer service :
od: Ukens, Lorraine L.
Izdano: (2007)

Customer service
od: Lucas, Robert W
Izdano: (2005)

Perfect phrases for customer service :
od: Bacal, Robert
Izdano: (2005)

The Service Advantage: How to Identify and Fulfill Customer Needs /
od: Albert Karl
Izdano: (1990)

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
od: Kim, Wansoo.

The effect of customer experience and perceived value on customer satisfaction: a case study of insurance service in Vietnam
od: Nguyen, Le Ngoc Tram, et al.
Izdano: (2022)

Factors Affecting Customer Engagement In Social Media: A Case Study Of Costume Rental Service In Vietnam
od: Nguyen, Thi Bao Tram, et al.
Izdano: (2021)

Customer service
od: Lucas, Robert W.
Izdano: (2005)

Uncommon service : how to win by putting customers at the core of your business /
od: Frei, Frances.
Izdano: (2012)

Customer service secrets
od: Economy, Peter
Izdano: (2004)

Solutions for Improving the Quality of Customer Care Service at VP Bank
od: Nguyen, Thi Minh Thu
Izdano: (2023)

The world of customer service
od: Gibson-Odgers, Pattie
Izdano: (2008)

Communicating with customers /
od: Eunson, Baden.
Izdano: (1995)

The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
od: Stanley, E. Fawcett, et al.
Izdano: (2024)

Uncommon service
od: Frei, Frances

Customer responsive management : the flexible advantage /
od: Davis, Frank W. 1939-
Izdano: (1996)

Services marketing : integrating customer focus across the firm /
od: Zeithaml, Valarie A.
Izdano: (2006)

Customer satisfaction measurement and management : using the voice of the customer /
od: Naumann, Earl, 1946-
Izdano: (1995)

Communicating With Customers

The dynamics of service :
Izdano: (1995)

Roles of customer experience toward customer satisfaction in the beauty industry
od: Le, Thi Hai Van
Izdano: (2023)

Customer experience for dummies
od: Barnes, Roy A.
Izdano: (2015)

Your customer rules!
od: Price, Bill
Izdano: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
od: Price, Bill, 1950-
Izdano: (2015)

Creating value for customers :
od: Band, William A.
Izdano: (1991)

Influence of Service Quality and Perceived Value on Customer Engagement Towards ZaloPay
od: Nguyen, Le Ngoc Tram, et al.
Izdano: (2023)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
od: Thompson, Harvey
Izdano: (2000)

Service management and marketing
od: Grönroos, Christian
Izdano: (2015)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
od: Huynh, Ba Thuy Dieu
Izdano: (2025)

Services marketing : Integrating customer focus across the firm
od: Zeithaml, Valarie A
Izdano: (2016)

Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
od: Nguyen, Huynh Van Anh
Izdano: (2025)

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /
od: Fragasso Phil
Izdano: (2008)

Services marketing
od: Zeithaml, Valarie A.
Izdano: (2006)

Contemporary services marketing management : a reader /
Izdano: (1997)

Revolutionize your customer experience
od: Shaw, Colin
Izdano: (2005)